At StoreSereal, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please refer to our refund and return policy outlined below.

1. Return and Refund Eligibility
We accept returns and offer refunds for the following cases:

• Defective or Damaged Items: If your item arrives defective or damaged, we will provide a full refund or a replacement, at your preference.

• Non-Defective Items: You may also return non-defective items, as long as they are in their original condition (unused, unopened, and in the original packaging).

2. Return Timeframe

• Returns must be requested within 14 days of receiving your order.

• After 14 days, we will not accept returns unless the item is defective.

3. Return Process
To initiate a return, please follow these steps:

• Contact Us: Email our customer service team at info@storesereal.shop within 14 days of receiving your item.

• Include your order number, a brief description of the issue, and whether you would like a refund or replacement.

• Return Authorization: Once we receive your request, we will send you a Return Authorization and instructions for returning the item.

Return Shipping:

• For defective or damaged items, we will cover the return shipping costs.

• For non-defective items, you will be responsible for the return shipping costs.

• Items must be returned in their original condition, unused, and in their original packaging to be eligible for a full refund.

4. Refund Process

• Refund Timeframe: Once we receive the returned item and confirm its condition, we will process your refund within 5 business days.

• Refund Method: Refunds will be issued to the original payment method used during purchase. It may take up to 5 business days for the refund to appear on your account, depending on your payment provider.

5. Non-Refundable Items
The following items are non-refundable:

• Items returned after the 14-day return window.

• Items that have been used, damaged, or are no longer in their original packaging.

• Gift cards and clearance sale items (unless otherwise specified).

6. Exchanges

• We offer exchanges for defective or damaged items. If you would like to exchange a product for a different size, color, or model, please contact our customer service team, and we will assist you with the exchange process.

• Please note that exchange requests for non-defective items are subject to our return policy.

7. Return Shipping Address
Please return your items to the following address:

StoreSereal Returns Department
115 Colonial Parkway, Unit A
Yorkville, IL 60560, United States

8. Contact Us
If you have any questions or need assistance with a return or refund, please reach out to our customer service team:

• Email: info@storesereal.shop

• Phone: +1 (820) 999-3989

Thank you for shopping with StoreSereal! We strive to provide you with the best possible shopping experience. If you have any issues or concerns with your order, please don’t hesitate to contact us, and we will work to resolve them as quickly as possible.