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All orders are processed in USD. While the content of your cart is currently displayed in CYN, you will checkout using USD at the most current exchange rate.

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Payment Policy

At Storesereal, we aim to make your shopping experience as smooth and convenient as possible. To achieve this, we accept a wide range of secure payment methods for all online orders. Our goal is to provide you with flexibility while ensuring the safety of your personal and financial information.

We currently accept the following payment methods:

All payments are processed through a secure and PCI-compliant payment processor, which ensures that your sensitive transaction details are fully protected throughout the payment process. With this, we prioritize your security and strive to give you peace of mind with every purchase.

Payment Process

Placing an order at Storesereal is simple and secure. After adding your desired products to your cart, you can proceed to the checkout page where you will be prompted to enter your payment information. Once you submit your payment details, the following steps will occur:

  1. Authorization:
    We will initiate an authorization check with your bank or card issuer to verify the payment method you have provided. This ensures that your payment method is valid and has sufficient funds available to complete the transaction.

  2. Payment Confirmation:
    Once your payment has been authorized, we will immediately confirm the order and begin processing it for shipment. This includes preparing your items for packing and scheduling a dispatch.

  3. Transaction Confirmation:
    After the payment is confirmed and processed, an order confirmation email will be sent to the email address you provided during the checkout. This email will include details about your order, including the items purchased, the shipping address, and the total amount charged.

Please double-check that the payment details you enter are correct. If for any reason your payment is declined or there’s an issue processing your order, we will notify you promptly. In such cases, you may need to update your payment information or use a different payment method to complete the transaction.

Fraud Prevention and Authorization

At Storesereal, we take the protection of your personal and financial information very seriously. In order to safeguard both our customers and our business from potential fraud, all transactions are subject to fraud prevention checks. These checks are conducted in real time, and we use advanced technology to monitor for any suspicious activity during the payment process.

We reserve the right to cancel or delay an order if we suspect fraudulent activity or if we cannot verify your payment information. This includes scenarios where the payment details provided do not match the account information on file with your bank or card issuer. We take these precautions to ensure that every transaction is legitimate and secure.

If fraud is suspected or if additional verification is required, we may contact you for further confirmation of your identity or payment method. This could involve verifying your account with your bank or card provider or asking for supplementary documents to prove your identity. These measures are in place to protect both you, the customer, and us as the seller.

Currency

All transactions at Storesereal are processed in USD (United States Dollar). This means that no matter where you are located, your payments will be converted to USD at the exchange rate set by your bank or card issuer.

For our international customers, please note that you may incur foreign exchange fees or charges depending on your financial institution’s policies. These additional charges are typically outside of our control and will be applied by your bank or card provider at the time of payment. We encourage you to check with your bank to fully understand any potential fees or charges before proceeding with your order.

Sales Tax

Sales tax is calculated based on the shipping address provided during checkout. The exact amount of sales tax will vary depending on the tax rates applicable in the location where your order is being shipped. The sales tax will be clearly displayed before you finalize your order so that you can review the total cost of your purchase.

We comply with all relevant tax regulations in the regions we serve, and we strive to be transparent about any additional costs. The final price you see at checkout will include the applicable sales tax, shipping charges, and any other applicable fees.

Payment Security

At Storesereal, we prioritize the security of your financial information. We use SSL (Secure Socket Layer) encryption technology to ensure that all data transmitted between your browser and our website is fully encrypted and protected from unauthorized access. This encryption ensures that your personal and payment details are safely transmitted during the checkout process.

Furthermore, we are PCI-DSS compliant, which means that our payment processing system adheres to the highest standards of data protection in the industry. These measures ensure that all payment transactions are securely processed and that your data is protected at all times.

Payment Declines

If your payment is declined during the checkout process, don't worry—it’s a common issue and can happen for several reasons. Here are some steps to help you resolve the issue:

  1. Double-check your card details:
    Ensure that the card number, expiration date, and security code (CVV) are entered correctly. Even a small typo can cause your payment to be declined.

  2. Confirm sufficient funds:
    Make sure there are enough funds in your account to cover the total amount of the transaction. If you’re using a credit card, ensure that your credit limit allows for the purchase.

  3. Check for online transaction restrictions:
    Some banks or card issuers restrict certain types of online transactions for security reasons. If you suspect this may be the case, please contact your bank or card issuer directly to confirm.

  4. Try a different payment method:
    If the issue persists, consider using an alternative payment method. We accept several different forms of payment, including Visa, MasterCard, American Express, and JCB, so you can try another option if necessary.

If the issue cannot be resolved or if you need further assistance, feel free to contact our customer support team, and we’ll be happy to help you.

Contact Us

If you have any questions, concerns, or need assistance with your payment, please don’t hesitate to get in touch with us. We are always here to help.

We look forward to providing you with a seamless and enjoyable shopping experience at Storesereal.

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